Comments on: How I Got my Faulty New HP Laptop Replaced

By: avery mia

avery mia — Tue, 14 Sep 2021 16:25:46 +0000

If you have a device that’s under warranty, you can opt to have it repaired by Amazon or an authorized repair shop, or Amazon will give you a replacement new or refurbished device that is equivalent to the one you have???

By: Steve Pettifer

Steve Pettifer — Mon, 23 Nov 2020 12:59:32 +0000

Funnily enough I just found this piece while googling for HP sending out faulty returns. I have just received my ‘new’ Z27n G2 Monitor and the USB hub does not work at all. When I registered the serial number it told me there were 54 months warranty remaining. Odd – I paid for 3 years next day on site servicing for a very reasonable £1.20, but I wasn’t aware of a 4 1/2 year warranty. When I looked further I realised the 5 year extended warranty (that someone else must have paid for) started April 30th 2020 and the initial setup warranty also started the sae date and has expired. It seems HP have sent me a faulty return item. Well thank a bunch HP. Now I have to spend ages on the phone (only way to contact them in the UK), but jokes on them – next day on site mean I want someone out here with a brand new, fully working unit tomorrow. And I won’t be buying from them again either. I only went for this monitor because the more recent version of my Dell apparently suffers terrible backlight bleed, otherwise I’d have gone for that.

By: Vikas

Vikas — Thu, 28 Nov 2019 16:34:12 +0000

Hp sucks, still chasing them to replace my faulty laptop, it has been 3 months since i bought it from hp. They kept the laptop and kee[ saying engineers are working on motherboard.

will never ever buy anything from HP.

By: Tyra Hill

Tyra Hill — Wed, 13 Feb 2019 21:28:06 +0000

I use HP Folio 9470m and I learned many from your site. Thanks for sharing these amazing posts and good luck for more amazing work.

By: Lucia Gibson

Lucia Gibson — Wed, 25 Jul 2018 18:24:22 +0000

In reply to Kathleen @ Frugal Portland. Neither will I! I bought a new laptop, it did extraordinary acts, very temperamental. I finally managed to get someone to talk to a Manager who I thought would solve the issue, to cut a long story short, I was offered $150 discount on another laptop of my choice, but not a refund for my faulty laptop. Who do I contact to help me sort out this problem?

By: ron barailloux

ron barailloux — Sun, 08 Jul 2018 09:07:36 +0000

I talked to 6 to 9 indian people who just pushed me off to the next after I had explained about everything each time. The model # serial # the problem with the hp laptop shutting itself off .By the time I got to the last person she hung up on me. I spent $ 40.00 at my computer repair shop to find out the board was faulty. I just want a refund for this piece of junk and can’t get it I guess I’m screwed out of 500.00 bucks. Bought an acer works fine for half the price.

By: HP

HP — Thu, 19 Apr 2018 17:12:08 +0000

I bought an HP 360 i5 from the dealer itself from Mumbai Malad infinity mall ls HP Checkmate dealers on 2nd March 2017 at 8 pm sharp.. came home with the laptop packed in the box.

By: shubham

shubham — Fri, 06 Apr 2018 10:13:27 +0000

In reply to Prit. i have the same problem, the service center here , they dont have the parts what should i do ?

By: Dottie Bertelli

Dottie Bertelli — Mon, 14 Aug 2017 06:04:15 +0000

In reply to SB. So--is there any way I can get a refund? I do not want a repaired product.I am very disillusioned with HP. Thought I was Buying a good product. Turns out I bought a lemon, so why would I want another one? I have a Compaq Presario laptop Approximately 8 or 9 years old and still going. From what I've read, the problem I am having is common to HP laptops.

By: SB

SB — Mon, 14 Aug 2017 01:40:59 +0000

In reply to Dottie Bertelli. the plan said replace, repair and reimburse. Of course, they'd want to try repairing first as it's the most cost effective method. Your complaint will have little to no chance in BBB